Upside Down Mortgage

Mortgage Modification Process

Question: Looking for advice from Mortgage Brokerss. I'm new to the industry.?

I'm working for this loan modification company all the other employees were previously mortgage brokers. I can get a lot of people to apply but I can never get them to complete the process. My boss keeps telling me to follow up with the applicants. I call them and ask them. Did you get the paper work did you have any questions outside of that I don't know what to say. I don't know what he means by follow up. I don't work in an office I work from home and my boss talks to me like I should know what he means and I don't. I'm supposed to call them and say what?

Answer: Your boss is looking for you to follow up and "close" the deal. Find out the who what and why of your clients. If they have received the information why haven't they sent it back? What is it that is holding them back from pulling the trigger? Who is the decision maker and are you in contact with them?
Hope that helps.

Mortgage Modification Process

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